Our overall goal is to help you get more online customers and manage everything reliably and effectively to that end.
We provide general support via email to make sure there is always a written record of requests and completed tasks.
We use Skype for screen-share meetings, since it allows for multiple people on both teams to join and communicate easily.
Typically we need to schedule phone calls in advance to ensure best communcation and planning. Summary emails will follow unscheduled calls.
We require a deposit for all new projects and automated billing for ongoing, monthly relationships.
You can cancel anytime, we just require 1 month notice. We do not require contracts however, we will earn your business every single month.
Unlike most companies, you can count on honesty and realistic expectations when discussig marketing objectives with us. We are great at meeting or exceeding goals, in part becuase we are careful in setting them in addition to out-working competitors.
We keep a Google calendar for everything, we are very organized and process oriented. If requested, we can share access to this calendar with you so your team can remain on the same page at all times.
We will communicate turnaround times transparently and proactively. Most communcations will be within 24 hours and most small support requests take only 1-2 days to complete and have back to you for approval.