Overall Goal
Our overall goal is to help you get more online customers and manage everything reliably and effectively to that end.
Emails
We provide general support via email to make sure there is always a written record of requests and completed tasks.
Meetings
We use Skype for screen-share meetings, since it allows for multiple people on both teams to join and communicate easily.
Calls
Typically we need to schedule phone calls in advance to ensure best communcation and planning. Summary emails will follow unscheduled calls.
Billing
We require a deposit for all new projects and automated billing for ongoing, monthly relationships.
Cancelling
You can cancel anytime, we just require 1 month notice. We do not require contracts however, we will earn your business every single month.
Results
Unlike most companies, you can count on honesty and realistic expectations when discussig marketing objectives with us. We are great at meeting or exceeding goals, in part becuase we are careful in setting them in addition to out-working competitors.
Scheduling
We keep a Google calendar for everything, we are very organized and process oriented. If requested, we can share access to this calendar with you so your team can remain on the same page at all times.
Turnarund Times
We will communicate turnaround times transparently and proactively. Most communcations will be within 24 hours and most small support requests take only 1-2 days to complete and have back to you for approval.